Popular Services
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Self-help resources are available at kb.cmich.edu.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Your Global ID is the username that you will use for most core CMU campus systems.
CoursePro service is available to support faculty developing or revising online courses with Bb-specific production tasks. CoursePro can also assist faculty with select Bb-specific functions in their teaching shells.
Request assistance with IT-related compliance for research, grants, and contracts.
Advancement Communication (Alumni or Donors)
Request to create merged course shells in Blackboard Learn
Submit inquiries regarding billing for CONNECT cellular services
Request to rent a device from CONNECT
CMU faculty and staff are required to use Duo Mobile MFA.
Central Mobile ID offers CMU students, faculty, and staff members the ability to use their Android or Apple phone as their mobile ID instead of a traditional physical ID card, allowing a more convenient way to physically access spaces around campus, swipe in to residential restaurants, or pay for items on campus.
Request new or additional access to Perceptive Content and/or existing drawer implementations.
Note** This online form will not remove users from groups. All comments on this form should be directed to the "Data Owner \ Approver" as OIT doesn't read these requests.
General questions about SAP, how-to, or request something new to be added to SAP like reports or codes.
CMU students, faculty, and staff needing personal computer repair are encouraged to review external-to-CMU options available in the local Mt. Pleasant area.
Do you have a how-to question or need to request information about your personal device? Submit it here!
Network connectivity assistance is provided to on-campus residents at no charge.
OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.
In addition to the Virtual Lab environment and physical machines located throughout Park Library, there are several smaller computer labs available across campus.
Transact General Support is used in conjunction with card readers and registers across campus.
Students currently enrolled in active courses and current employees can request to install and run SPSS on their personal devices at no cost. SPSS Authorization Codes must be requested and renewed annually.
Technical assistance with Webex, the conferencing solution provided by Cisco