Popular Services
Blackboard course shells are created for all courses by default, but do require instructors to make them available to students.
Not finding the specific service you are looking for? Request information or assistance here and the Help Desk will do its best to help you out (or point you in the right direction). Please note, you can expect faster turnaround if you request assistance through the other, more specific service catalog entries.
Not finding what you need in this section? Consider this the "catch-all" spot to submit your miscellaneous requests to be routed directly to the assigned techs that support your department.
Licensed 3rd party software access and support from Microsoft, Qualtrics, and more.
Self-help resources are available at kb.cmich.edu.
Intended for reporting when a CMU developed and hosted custom applications is no longer fully functioning - for example Course Search & Registration, Degree Progress, and Personal Transactions.
Request assistance with IT-related compliance for research, grants, and contracts.
Concourse Syllabus has replaced the Syllabus Build Tool in Fall 2024.
Submit inquiries regarding billing for CONNECT cellular services
Advancement Communication (Alumni or Donors)
Your Global ID is the username that you will use for most core CMU campus systems.
OIT has a number of security measures in place to help protect the account information of all faculty, staff, students, and alumni. Deactivating account access is one potential outcome if suspicious activity has been detected.
Request to create merged course shells in Blackboard Learn
Request to rent a device from CONNECT
Office 365 is a service that offers access to the most recent web version of Microsoft Office, as well as other Microsoft applications.
Exception or vendor accounts can be created upon request to be used by external-to-CMU users when normal guest accounts will not suffice.
A Guest Account can be assigned to short term visitors, conference attendees, collaborators, and colleagues at other institutions who visit CMU and require temporary access to technology resources.
Many departments rely on specific and/or unique software and hardware to support the academic needs of each area. Consider this the "catch-all" spot to submit miscellaneous requests related to academic applications.
Request onboarding to manage and deliver non-academic training via SuccessFactors LMS
Network services including Wired, Wireless, Campus Backbone, DNS, Network Registration, Static IP Addresses, VPN, and VLAN Management.
CONNECT CMU provides discounted rates for AT&T, TMobile and Verizon cellular services.
CMU faculty and staff are required to use Duo Mobile MFA.
Admission Communications will coordinate the process of obtaining a design file for swag (give-away items).